Return Policy
Understand when a product may be eligible for return, how return requests are reviewed, which conditions may apply and how refunds are handled.
Return conditions depend on the product and issue.
Claims are assessed using relevant information.
Approved refunds follow applicable processing steps.
π1. Introduction
This Return Policy explains the general conditions applicable to return requests for products purchased through Quick24, operated by Umekart Internet Private Limited.
Return eligibility may depend on the product category, seller, product condition, nature of the complaint, applicable listing terms and relevant law.
This Policy should be read together with our Return & Refund Policy and applicable product information.
β 2. When a Return May Be Eligible
Subject to appropriate review, return or other suitable remedies may be available where:
The delivered product differs materially from the product ordered.
The product arrives damaged or unusable.
A genuine manufacturing defect or functional issue is identified.
The product materially differs from its published description.
An eligible order is delivered with a missing product or material component.
Situations where a remedy is required under applicable law or agreed purchase terms.
The appropriate remedy may involve return, replacement, refund or another lawful resolution, depending on the circumstances.
π«3. When Returns May Not Be Accepted
Except where applicable law requires otherwise, return requests may be declined in situations such as:
- Change of mind after purchase.
- Dislike of fragrance, scent notes, strength, longevity or personal fragrance preference.
- Perfumes, attars or cosmetic products opened, used, tested or tampered with after delivery, except where relevant to a genuine defect or statutory claim.
- Products whose seals, labels, packaging or accessories were materially removed or damaged by the customer.
- Damage caused after successful delivery.
- Incorrect product, quantity, size, shade or variant selected by the customer.
- Normal differences in fragrance perception or minor manufacturer packaging updates that do not change product identity.
- Claims submitted after the applicable reporting period where the delay prevents reasonable verification, subject to applicable rights.
πΈ4. Fragrances, Attars & Cosmetics
Certain products require additional handling considerations because of hygiene, product integrity and tamper-evidence.
These may include perfumes, attars, fragrance oils, cosmetics, personal care products and related items.
Returns based solely on individual scent preference or subjective fragrance performance may not be accepted.
However, genuine complaints involving product defects, damage, incorrect delivery, counterfeiting or material misdescription will be reviewed as applicable.
Customers should preserve relevant packaging, batch information and supporting photographs where reasonably possible.
π5. Quick Eligibility Guide
| Situation | General Approach |
|---|---|
| Wrong product delivered | Eligible for review and appropriate remedy. |
| Product damaged on arrival | Eligible for review with supporting information. |
| Genuine manufacturing defect | Reviewed under applicable terms and law. |
| Product materially not as described | Eligible for review and applicable remedy. |
| Dislike of perfume fragrance | Generally not eligible on preference alone. |
| Customer-selected wrong variant | Generally not eligible unless separately permitted. |
| Opened or used cosmetic | Restricted, subject to genuine defects and legal rights. |
| Missing product or component | Eligible for investigation and suitable resolution. |
β±οΈ6. Reporting a Product Issue
Customers should report relevant delivery or product concerns promptly after discovering the issue.
Applicable reporting periods, if any, may vary according to the product, seller and nature of the complaint.
Please review the relevant product listing and order information for any specific return conditions.
A delayed complaint may require additional verification, but mandatory consumer rights remain applicable.
π§7. How to Raise a Return Request
- Contact Quick24 Customer Care with your Order ID.
- Describe the product issue and when it was discovered.
- Provide relevant photographs or supporting information where reasonably available.
- Wait for review and any authorised return instructions.
- Follow the communicated process for return, replacement or refund, where approved.
π·8. Information That May Help Your Claim
To help assess a return request, please provide relevant information where available.
- Quick24 Order ID.
- Registered mobile number.
- Product name and variant.
- Description of the issue.
- Photographs of the product and packaging.
- Images of visible damage, leakage or incorrect items.
- Batch, label or expiry information, where relevant.
- Any other reasonably available supporting evidence.
Supporting evidence helps the review, but the absence of a particular photograph does not automatically determine every claim.
π¦9. Product Condition & Packaging
Where a physical return is required, customers should reasonably preserve the product, supplied accessories, labels and available packaging.
Please avoid unnecessary use, alteration or disposal of the disputed product before receiving guidance, where practical.
Product condition requirements must be applied fairly according to the nature of the complaint and applicable law.
π10. Return Pickup & Shipping
If a return is approved, Quick24 or the relevant seller may provide return shipping or pickup instructions, depending on the order.
Return logistics availability may depend on the product, location and participating service providers.
Do not independently ship products to a registered office or other address without receiving authorised instructions.
Responsibility for reasonable return costs will be determined according to the circumstances, applicable purchase terms and law.
π11. Inspection & Claim Review
Return claims may be reviewed using order information, product details, customer submissions and, where applicable, physical inspection.
The review may consider whether the delivered product matches the order, whether a genuine defect exists and whether any damage occurred before or after delivery.
Where further information is reasonably needed, customer support may request additional details.
π€12. Possible Resolutions
Depending on the nature of the claim and applicable requirements, an appropriate resolution may include:
Return of an eligible product followed by an approved refund.
Replacement of the product where available and appropriate.
Where appropriate under the circumstances and applicable process.
Any other resolution required or appropriate under applicable law.
π³13. Refund Processing
Where a refund is approved, it will be initiated after the claim and, where applicable, the returned product have been verified.
Approved refunds are generally initiated within 5β7 business days after approval or inspection.
The time taken for the amount to appear in the customer's account may vary according to the bank, payment method or payment service provider.
Refunds may be made through the original or another supported lawful refund method, as appropriate.
ποΈ14. Offers, Coupons & Rewards
If a refunded order included a promotional discount, coupon, reward or other benefit, the relevant adjustment may depend on the applicable offer conditions.
Eligible promotional benefits may be reversed or recalculated where appropriate and lawful.
Please review our Offer Terms & Conditions for more information.
π15. Returns vs Order Cancellation
An order cancellation request is different from a return request.
Cancellation generally concerns an order before fulfilment or at another eligible stage.
A return request generally concerns a product that has already been delivered.
Applicable cancellation eligibility may depend on order status, product and seller conditions.
π¬16. Seller & Product-Specific Conditions
Quick24 may facilitate orders involving participating sellers.
Certain products may carry specific return conditions disclosed in their listings.
Product-specific conditions must be interpreted consistently with applicable law and mandatory consumer rights.
Where the seller or fulfilment provider needs to review a complaint, Quick24 may coordinate relevant information and assistance.
βοΈ17. Customer Rights & Fair Treatment
Quick24 recognises that customers may be entitled to remedies under applicable Indian consumer protection law.
This includes relevant situations involving defective, deficient, counterfeit, incorrectly supplied or materially misdescribed goods.
No provision of this Policy is intended to waive or limit rights that cannot lawfully be excluded.
If you believe a return claim has not been handled appropriately, you may raise a formal complaint through our Complaint & Customer Support page.
β18. Return Policy FAQs
Can I return a perfume because I do not like its fragrance?
What if my attar bottle arrives broken or leaking?
Can I return an opened cosmetic product?
What if Quick24 delivers the wrong product?
Do I need the original packaging?
How long does a refund take?
Can I send a return directly to the registered office?
What if my return request is rejected?
βοΈ19. Return Assistance & Contact
To report a product concern or seek return assistance, contact Quick24 Customer Care.
Email: help@quick24.in
Phone: 8335 000 888
Please provide your Order ID and relevant issue details.
For the complete request and refund process, visit our Return & Refund page.
Need Help With a Return?
Contact Quick24 for assistance with damaged, defective, incorrect or otherwise disputed products.
Website: https://quick24.in
Return eligibility and remedies are subject to applicable product conditions and consumer law.