Complaint & Customer Support
Your concerns matter to us. Find out how to report order-related problems, request assistance, raise a formal grievance and understand the complaint resolution process at Quick24.
Contact our team about eligible order and service concerns.
Issues are examined using relevant order and service information.
Your statutory rights and available remedies remain protected.
π1. Welcome to Quick24 Customer Support
Quick24 is committed to providing customers with accessible support and a fair process for raising shopping and service-related complaints.
This page explains the available support channels, information needed to register a complaint, the complaint handling process and escalation options.
Quick24 is operated by Umekart Internet Pvt. Ltd. and may coordinate with participating sellers, payment service providers and logistics partners to investigate relevant complaints.
βοΈ2. Contact Quick24 Customer Care
For order-related questions, complaints and customer assistance, use the following official support channels.
For shopping and order-related assistance.
For complaints, queries and supporting documents.
π3. Types of Complaints We Handle
Customers may contact Quick24 about the following issues and other relevant shopping concerns.
Missing shipments, non-delivery or orders marked delivered but not received.
Delayed dispatch, courier issues and delivery service concerns.
Products arriving broken, leaking, defective or otherwise damaged.
Incorrect products, incomplete orders or missing accessories.
Payment failures, duplicate charges and transaction discrepancies.
Refund eligibility, processing questions and refund-related delays.
Return requests, pickup issues and eligible product replacements.
Login difficulties, mobile verification and account access concerns.
Misleading descriptions, seller-related complaints and product authenticity concerns.
Suspicious communications, account security and personal data concerns.
π4. How to Register a Complaint
Follow these steps to raise a complaint or request assistance.
- Contact customer support at help@quick24.in or 8335 000 888.
- Provide your order number, product details and a description of the complaint.
- Include any reasonably available supporting information.
- Retain your complaint acknowledgement or reference details when provided.
- Respond to reasonable requests for clarification where necessary.
π5. Information Required for a Complaint
Depending on the issue, the following information may assist the review:
- Order number or transaction reference.
- Name and contact information associated with the order.
- Product name and relevant seller details.
- Date of purchase or delivery.
- A clear explanation of the problem.
- Relevant photographs or documents, where available.
- Details of any previous support communication.
- The resolution you are requesting.
Customers should provide only information reasonably necessary to address the issue. Sensitive payment credentials must never be shared with support personnel.
β±οΈ6. Complaint Acknowledgement & Resolution
Formal consumer grievances are handled in accordance with the applicable Consumer Protection (E-Commerce) Rules.
Receipt of a consumer grievance is to be acknowledged within 48 hours.
Consumer grievances are to be redressed within one month from receipt, in accordance with applicable requirements.
The complainant must also be provided with a copy of the complaint as recorded by the Grievance Officer, as required under the applicable rules.
Some complaints may require coordination with sellers, courier companies, payment providers or other relevant parties. Such coordination does not remove applicable grievance-handling obligations.
βοΈ7. Grievance Redressal & Escalation
If your complaint remains unresolved or you are dissatisfied with the response, you may request further review through the formal grievance redressal mechanism.
Customer Grievance Assistance
Platform: Quick24
Operating Company: Umekart Internet Pvt. Ltd.
Support Email: help@quick24.in
Customer Care: 8335 000 888
Website: https://quick24.in
When requesting escalation, include your original complaint reference, previous communications and the reason for seeking further review.
π8. Complaint Review & Investigation
Depending on the nature of a complaint, relevant records and available evidence may be reviewed.
- Order and payment records.
- Seller and fulfilment information.
- Shipment and delivery records.
- Product descriptions and transaction details.
- Customer-provided evidence.
- Previous complaint communications.
Quick24 may coordinate with relevant sellers and service providers to determine an appropriate resolution.
Complaint decisions should be based on the circumstances, applicable contractual terms and mandatory consumer protection requirements.
π€9. Possible Complaint Resolutions
Depending on the complaint and applicable law, available remedies may include:
Refund of an eligible payment where required or approved.
Replacement of an eligible product where appropriate and available.
Investigation or assistance concerning delayed or missing shipments.
Other appropriate action depending on the issue and legal requirements.
No specific remedy is automatically guaranteed for every complaint. Statutory remedies remain available where applicable.
π‘οΈ10. Customer Rights & Fair Treatment
Quick24 recognises the importance of transparent communication and fair complaint handling.
- Customers may raise genuine complaints about products or services.
- Complaints should be assessed fairly using relevant information.
- Customers may request clarification of a complaint outcome.
- Mandatory consumer remedies cannot be excluded by this page.
- Customers may approach competent consumer authorities where appropriate.
ποΈ11. External Consumer Assistance
Customers who are unable to resolve a consumer dispute through Quick24 may seek assistance through appropriate government consumer grievance channels.
The Government of India's National Consumer Helpline provides consumer grievance assistance.
National Consumer Helpline
Website: consumerhelpline.gov.in
Customers may consult the official portal for current contact channels and complaint registration options.
Customers may also pursue remedies before competent Consumer Commissions or other authorities in accordance with applicable law.
π12. Privacy & Complaint Security
Personal information provided during complaint handling should be used only for legitimate purposes and handled in accordance with applicable data protection requirements.
Relevant information may be shared with sellers, logistics providers, payment partners or authorities where necessary and lawful.
Customers should never disclose:
- UPI PIN or ATM PIN.
- Banking passwords.
- Mobile verification OTPs.
- Card security codes.
- Other confidential authentication credentials.
β13. Frequently Asked Questions
How can I register a complaint with Quick24?
Can I complain without an order number?
What if my order is marked delivered but I did not receive it?
What should I do if my payment was deducted twice?
Can I report a damaged or incorrect product?
How long does formal grievance handling take?
What if I disagree with the complaint outcome?
Can I report a suspicious Quick24 call or message?
Complaint outcomes depend on the relevant facts, available records, applicable policies and legal requirements. Nothing on this page limits mandatory consumer rights or the right to approach an appropriate authority.
We're Here to Help
Need assistance with an order, payment, delivery, return, refund or customer complaint? Contact Quick24 Customer Care using our official channels.
Website: https://quick24.in
Please also review the applicable Terms & Conditions, Shipping & Delivery Policy, Return & Refund Policy and Privacy Policy.