Shipping & Delivery Policy

📋1. Policy Overview

This Shipping & Delivery Policy explains how shipping availability, delivery charges, order processing, dispatch, tracking and delivery-related issues are handled for purchases made through Quick24 (https://quick24.in).

Quick24 is operated by Umekart Internet Pvt. Ltd. and may facilitate orders fulfilled by participating sellers, fulfilment providers and logistics partners.

Shipping arrangements may differ depending on the product, seller, fulfilment location, delivery address and applicable operational requirements.

📍2. Delivery PIN Code & Serviceability

Delivery availability is determined primarily by the destination PIN code and the serviceability of the relevant seller or logistics partner.

Customers should enter a complete and accurate delivery address, including the correct six-digit Indian PIN code. Where a PIN-code availability checker is provided, customers may use it to check delivery eligibility.

Delivery may not be available where:

• The selected seller does not serve the destination.
• No suitable courier or logistics service is available.
• The product is subject to shipping or transport restrictions.
• Temporary operational or geographical restrictions apply.
• Legal or regulatory restrictions prevent shipment.

💰3. Shipping & Delivery Charges

Shipping or delivery charges may vary according to the product, quantity, seller, order value, package dimensions, weight, destination and logistics provider.

Some eligible products or promotional offers may qualify for free or reduced-cost shipping, subject to the applicable offer conditions.

Any applicable shipping or delivery charge will be displayed in the cart or checkout summary before the customer confirms the order.

⏱️4. Estimated Delivery Time

Delivery estimates displayed on Quick24 are based on information available at the time of ordering. Actual delivery time may vary.

Factors affecting delivery include:

• Seller location and order processing time.
• Product stock and fulfilment availability.
• Destination PIN code and delivery distance.
• Courier pickup and transportation schedules.
• Weekends, public holidays and regional restrictions.
• Weather, natural events or transportation disruptions.
• Unexpected operational or regulatory circumstances.

Delivery estimates are indicative unless an express delivery commitment is specifically confirmed for the relevant order.

Any applicable statutory consumer rights or remedies remain unaffected by this provision.

🏬5. Seller-Based Processing & Dispatch

Products available through Quick24 may be offered or fulfilled by different participating sellers. Consequently, processing and dispatch times may differ.

The processing period may depend on inventory availability, order verification, packaging requirements and courier pickup arrangements.

An order confirmation does not necessarily mean that the package has already been dispatched.

If an item cannot be fulfilled, the customer will be informed through an available communication channel, and any applicable cancellation or refund will be handled in accordance with the relevant policy and applicable law.

🚚6. Order Processing & Delivery Stages

These stages describe a typical order journey. Actual tracking status names and available updates may differ by seller and logistics partner.

💵7. Cash on Delivery (COD)

Cash on Delivery may be available for selected products, sellers, order values and serviceable delivery locations.

COD availability is determined during checkout. It should not be assumed to be available for every product or PIN code.

Where a COD handling fee applies, it will be disclosed before order confirmation.

Customers should pay only the legitimate amount associated with the order and should not share OTPs, passwords or other sensitive account credentials with delivery personnel.

📦8. Multiple Packages & Partial Shipments

An order containing multiple products may be shipped in separate packages, particularly where items are supplied by different sellers or fulfilment locations.

As a result, individual packages may arrive on different dates and may have separate tracking details.

Any applicable charges for the order will be disclosed during checkout. Customers should not assume that all items will arrive together.

🔎9. Shipment Tracking

Where tracking is supported, customers may view available shipment updates through their Quick24 account, order details or communications issued for the relevant order.

Tracking information is dependent on the courier or logistics provider and may not update immediately after every movement of a shipment.

If tracking information is unavailable or appears incorrect, customers may contact Quick24 support with the relevant order details.

🏠10. Delivery Address & Customer Responsibility

Customers are responsible for providing accurate and complete delivery information, including:

• Recipient's full name.
• Complete house, building and street address.
• Correct city, state and PIN code.
• Valid and reachable contact number.
• Any necessary delivery instructions.

Customers or their authorised recipients should be available to receive the shipment when required.

Incorrect or incomplete address information may cause delays, unsuccessful delivery attempts or additional coordination.

✏️11. Address Changes After Ordering

Customers who need to correct or change a delivery address should contact support as soon as possible.

Address modifications depend on the order's processing status, seller approval, logistics capabilities and destination serviceability.

Once a shipment has been dispatched, an address change may not be technically or operationally possible.

Any permitted modification will be subject to applicable order conditions and consumer rights.

🔄12. Failed Delivery & Reattempts

A delivery attempt may be unsuccessful due to recipient unavailability, an incorrect address, inability to contact the recipient, access restrictions or other operational reasons.

A further delivery attempt may be arranged where supported by the relevant logistics partner. The number and timing of attempts may vary.

If delivery remains unsuccessful, the shipment may be returned to the seller or fulfilment location.

Any resulting cancellation, refund or reshipment will be assessed according to the circumstances, the applicable policies and consumer protection law.

⚠️13. Delayed, Missing or Lost Shipments

If a shipment is delayed beyond the communicated estimate, customers may contact Quick24 support to request an update or investigation.

Where a shipment is reported missing or lost, the relevant order and logistics records may be reviewed in coordination with the seller and courier partner.

Appropriate resolution may include delivery assistance, replacement, cancellation or refund, depending on the circumstances, product eligibility and applicable legal requirements.

This Policy does not restrict any statutory remedy available to a consumer for non-delivery or deficient service.

🛡️14. Damaged, Tampered or Incorrect Parcels

Customers are encouraged to inspect the outer condition of the parcel when it is delivered, where reasonably possible.

If a package appears damaged, tampered with, incomplete or materially different from the order, customers should report the issue promptly.

When reporting an issue, customers may be asked to provide the order number, photographs, packaging details and a description of the problem.

Such information helps investigate the complaint. The absence of photographs alone does not automatically remove statutory consumer rights.

🚫15. Restricted Products & Locations

Certain products may be subject to geographical, legal, courier, safety or regulatory restrictions.

Quick24 or the relevant seller may be unable to dispatch a product where shipment would violate applicable law or logistics requirements.

If an order cannot lawfully or operationally be fulfilled, the customer will be informed and the applicable resolution will be processed in accordance with law and relevant policies.

📅16. Holidays & Operational Disruptions

Seller operations, courier pickups and deliveries may be affected by Sundays, public holidays, regional holidays, transportation interruptions, severe weather or other circumstances.

Such events may affect dispatch or delivery schedules even where an earlier estimate was displayed.

Customers may contact support for assistance when an order is materially delayed.

↩️17. Returns, Refunds & Delivery Issues

Product returns, replacements and refunds are governed by the applicable return and refund policies, product-specific conditions and mandatory consumer protection laws.

The shipping policy should be read together with the relevant return and refund information.

Nothing in this policy excludes or limits consumer rights that cannot legally be excluded or restricted.

For more information, please visit the Return & Refund Policy and Return Policy .

🤝18. Sellers & Logistics Partners

Order-related information may be shared with the relevant seller, fulfilment provider and logistics partner where necessary for processing, dispatch, delivery, tracking, returns and customer support.

Such processing is subject to applicable data protection requirements and the Quick24 Privacy Policy.

Courier partners may operate their own delivery networks, tracking systems and operational schedules.

❓19. Frequently Asked Questions