Return, Replacement & Refund Policy

📋1. Policy Overview

This Return, Replacement & Refund Policy applies to eligible purchases made through Quick24 (https://quick24.in), operated by Umekart Internet Pvt. Ltd.

Quick24 may facilitate transactions involving participating sellers. Return eligibility, replacement availability and refund processing may depend on the relevant product, seller, payment method, order status and applicable law.

Customers should review the return or replacement conditions disclosed on the relevant product page and during the purchase process.

📦2. Product Return Eligibility

A product may be eligible for return where the applicable product-specific return conditions permit it or where a return or other remedy is required by law.

Relevant factors may include:

• The product's disclosed return eligibility and return window.
• The reason for requesting the return.
• The product's condition and usage.
• Whether the delivered product matches the order and description.
• Applicable product safety, hygiene or regulatory requirements.
• Mandatory consumer protection rights.

Product-specific restrictions do not override remedies legally available for defective, misdescribed, counterfeit or otherwise non-conforming goods.

⏰3. Return Request Window

The applicable return request period may differ between products or product categories.

Where a voluntary return window is offered, customers should refer to the period displayed on the relevant product page, order details or applicable offer conditions.

Customers are encouraged to report damaged, defective, incorrect or missing products promptly after discovery.

Expiry of a voluntary return window does not automatically extinguish statutory rights available under applicable law.

🛍️4. Change-of-Mind Returns

Returns requested because a customer changes their mind, no longer requires a product or prefers a different product are subject to the voluntary return conditions offered for that item.

Where such returns are accepted, the product may need to be unused and returned with applicable accessories, labels and packaging, subject to the disclosed conditions.

Any applicable return shipping charge or deduction must be disclosed and must comply with applicable law.

A change-of-mind return is different from a complaint concerning a defective, misdescribed or incorrect product.

⚠️5. Damaged, Defective or Incorrect Products

Customers should contact Quick24 support if they receive:

• A product that is damaged or defective.
• An item different from the product ordered.
• A product materially different from its description.
• An incomplete product or missing essential components.
• A product that appears counterfeit or unsafe.

The complaint may be reviewed using order records, seller information, photographs, product details and other relevant evidence.

Depending on the circumstances and applicable law, an appropriate remedy may include repair, replacement, refund or another legally available resolution.

🚫6. Non-Returnable & Restricted Products

Certain products may not qualify for voluntary change-of-mind returns because of their nature, hygiene requirements, safety considerations, customisation, perishability or other disclosed conditions.

Depending on the product and applicable terms, these may include:

• Personal care or hygiene products that have been opened or used.
• Opened cosmetics, fragrances or other products subject to hygiene restrictions.
• Perishable or temperature-sensitive products.
• Customised or personalised items.
• Products that cannot safely or lawfully be returned.
• Other items clearly identified as non-returnable before purchase.

These examples do not mean that every item in the listed categories is automatically non-returnable.

Restrictions on voluntary returns remain subject to mandatory rights concerning defective, damaged, counterfeit, misdescribed or non-conforming products.

📝7. How to Request a Return

Customers may initiate a return or product-related complaint through an available order support facility or by contacting Quick24 customer care.

Customers should include the relevant order number, product name, issue description and any reasonably available supporting information.

Customers should not send products to an address without receiving appropriate return instructions.

📸8. Supporting Evidence & Verification

To investigate a return or replacement request, Quick24 or the relevant seller may request reasonable supporting evidence.

• Order number and purchase details.
• Photographs of the product and packaging.
• Details of the defect or discrepancy.
• Product labels, serial numbers or batch information where relevant.
• Other information reasonably necessary to review the issue.

Verification procedures should be proportionate to the complaint. A customer will not automatically lose statutory rights solely because a particular photograph or unboxing video is unavailable.

🚚9. Return Pickup & Shipping

Return pickup availability depends on the product, seller, destination PIN code, logistics serviceability and the approved return arrangement.

Where pickup is available, instructions may be provided after the return request is reviewed.

If pickup is unavailable, an alternative lawful return arrangement may be communicated where appropriate.

Customers should follow the provided packaging and handover instructions and retain available pickup or dispatch acknowledgements.

💰10. Return Shipping Charges

Return shipping charges, where lawfully applicable, may depend on the reason for return and the conditions disclosed for the relevant product.

Voluntary change-of-mind returns may be subject to disclosed return shipping charges where permitted by law.

Customers should not be required to bear charges that applicable law places on the seller or platform for defective, incorrect or otherwise non-conforming goods.

Any permitted deduction should be explained transparently before the applicable return is processed.

🔄11. Product Replacement

Replacement may be offered where the product is eligible and a suitable replacement is available.

Replacement availability may depend on seller stock, product specifications, destination serviceability and the circumstances of the complaint.

If a replacement cannot be provided, the customer may be offered an appropriate alternative remedy, including a refund where required.

Replacement delivery estimates may differ from the original order.

💳12. Refund Eligibility

A refund may become applicable in circumstances including:

• An approved return where a refund is the applicable remedy.
• A valid cancellation of a prepaid order.
• Non-delivery or loss of a shipment requiring a refund.
• An unavailable or unfulfillable product.
• A defective, incorrect or misdescribed product where a refund is due.
• Other circumstances requiring a refund under applicable law.

Refund eligibility will be assessed according to the transaction, relevant policy and mandatory consumer protection requirements.

🏦13. Refund Method

Refunds for prepaid orders will ordinarily be initiated through the original payment channel where technically supported.

Alternative lawful refund arrangements may be used where the original method is unavailable or unsuitable, subject to applicable requirements.

For eligible Cash on Delivery orders, the customer may be asked to provide a suitable refund method through an authorised and secure process.

Quick24 will not ask customers to disclose their UPI PIN, card PIN, password or OTP to receive a refund.

⏳14. Refund Processing Time

Refund processing depends on the circumstances of the request, applicable verification requirements, payment method, payment service provider and banking processes.

Once a refund is due and the necessary lawful processing conditions are satisfied, it will be initiated within the period required by applicable law and relevant payment-system rules.

The time taken for the refunded amount to appear in the customer's account may also depend on the relevant bank or payment provider.

Customers experiencing an unreasonable delay may contact Quick24 support with their order and payment details.

🛒15. Order Cancellation

Cancellation availability depends on the order's processing status, product conditions and applicable law.

Customers should request cancellation through an available order management facility or contact customer support.

Once a product has been dispatched, cancellation may require a delivery interception or return process, where operationally available.

Any cancellation charges, if applicable, must comply with relevant disclosure requirements and consumer protection law. Cancellation terms must not impose prohibited or unfair charges.

Eligible prepaid cancellations will be refunded in accordance with the applicable requirements.

📦16. Missing Items & Partial Orders

Some orders may be delivered in multiple packages or separate shipments.

Before reporting a missing item, customers should review available order and shipment details.

If an item is confirmed missing or was not supplied as ordered, the matter will be reviewed and an appropriate remedy provided according to the circumstances and applicable law.

🧴17. Cosmetics, Fragrances & Personal Care

Certain cosmetics, fragrances, attars and personal care products may be subject to special return conditions because of hygiene, product integrity, leakage, contamination or safety considerations.

Voluntary returns of opened or used products may be restricted where clearly disclosed and legally permissible.

However, customers may still have statutory remedies where products are defective, damaged, unsafe, counterfeit, incorrectly supplied or materially misdescribed.

🤝18. Third-Party Sellers

Products may be offered or fulfilled by participating third-party sellers.

The relevant seller may participate in inspection, verification, replacement or refund processing where appropriate.

Quick24 may coordinate with sellers and service providers to facilitate resolution of customer complaints.

The involvement of a third-party seller does not eliminate responsibilities imposed on any party by applicable law.

⚖️19. Consumer Rights & Fair Resolution

This Policy is intended to provide transparent information about returns and refunds without limiting mandatory consumer protection rights.

Customers may raise concerns regarding defective products, unfair practices, non-delivery, incorrect items, misleading descriptions or deficient services.

Complaints will be considered in light of the transaction, available evidence, applicable contractual conditions and relevant legal requirements.

Nothing in this Policy prevents a customer from pursuing remedies available before an appropriate consumer authority or other competent forum.

❓20. Frequently Asked Questions