π¬ QUICK24 HELP CENTER
Frequently Asked Questions
Welcome to the Quick24 Help Center. Find clear answers about shopping, account access, payments, PIN-code-based delivery, order tracking, returns, refunds and customer support.
Shopping Assistance
Understand how to browse, order and pay.
Delivery Information
Learn about PIN codes, shipping and tracking.
Customer Support
Get guidance on returns, refunds and complaints.
ποΈ1. Shopping on Quick24
Learn how to discover products and place orders.
1. What is Quick24?
Quick24 is an online shopping platform
available at https://quick24.in.
Customers can explore available products,
brands and categories, review product
information and place eligible orders
for serviceable delivery locations.
2. How do I place an order on Quick24?
- Visit https://quick24.in.
- Browse or search for a product.
- Review the product information.
- Check delivery eligibility.
- Add the product to your cart.
- Enter the required delivery details.
- Choose an available payment method.
- Review and confirm your order.
3. Can I shop using my mobile phone?
Yes. You can access the Quick24 website
through a compatible mobile browser,
tablet or desktop computer.
4. How can I find a particular product?
Use the website search bar to look
for a product or brand. You can
also explore the available categories,
brands and promotional sections.
5. Can I purchase multiple products together?
You can add multiple eligible products
to your shopping cart. Product availability,
seller fulfilment and delivery conditions
may vary. Some items may be delivered
in separate shipments.
π€2. Account, Login & OTP
Information about customer accounts and mobile verification.
6. How do I create a Quick24 account?
Select Login or Signup, enter your
valid ten-digit Indian mobile number
and follow the OTP verification process.
Complete any additional information
requested by the website.
7. What is OTP verification?
OTP means One-Time Password.
It is a temporary verification code
sent to your registered or entered
mobile number to help verify access.
Never share your OTP with anyone.
8. What should I do if I do not receive an OTP?
Check your mobile network,
verify the entered number and
wait for the permitted resend
option. Avoid repeatedly
requesting codes in quick succession.
If the issue continues, contact
Quick24 customer support.
9. Can I browse Quick24 without logging in?
You may browse available products
where guest browsing is supported.
Login or mobile verification
may be required to complete
certain account or checkout actions.
10. How can I request account deletion?
Visit the
Account Deletion
page for the available process.
You may also contact
help@quick24.in for assistance.
Deletion and data retention are
subject to applicable legal requirements.
π3. Shipping & Delivery
Answers about delivery availability, PIN codes and shipping.
11. Does Quick24 deliver across India?
Quick24 delivery depends on the
serviceability of the destination
PIN code and the relevant product,
seller and logistics provider.
Delivery is not guaranteed
for every PIN code in India.
12. How do I check delivery availability?
Use the location selection
or PIN code checking feature.
Enter your six-digit Indian
PIN code to check whether
delivery is supported.
Product-specific eligibility
may also apply.
13. What if Quick24 does not deliver to my PIN code?
If your location is not
currently serviceable,
you may continue browsing
products where permitted,
but delivery orders for
that location may not
be available.
14. Are shipping charges always free?
No. Free shipping may apply
to eligible orders or promotions.
Otherwise, applicable delivery
charges are shown in the
checkout summary before
order confirmation.
15. How long does delivery take?
Delivery estimates depend on
product availability, seller
processing, destination PIN code,
courier operations and other
relevant circumstances.
Review the estimate provided
for your order, where available.
Read our
Shipping Policy
.
π³4. Payments & COD
Learn about payment methods, charges and payment safety.
16. Which payment methods are accepted?
Available payment methods are
displayed during checkout.
The options may vary by
product, order, seller,
payment service availability
and delivery location.
17. Is Cash on Delivery available?
COD may be available for
eligible products, orders
and serviceable PIN codes.
Availability is determined
during checkout.
18. Are there any COD handling charges?
A COD handling charge may
apply to certain eligible
orders. Where applicable,
the charge should be
disclosed before order
confirmation.
19. What if my payment fails but money is deducted?
First check the available
order and payment status.
Avoid making repeated
payments without verification.
Contact Quick24 support
with your order reference,
payment details and
transaction information.
Do not share confidential
banking credentials.
20. Is it safe to share my UPI PIN or OTP for a refund?
No. Never share your UPI PIN,
card PIN, banking password
or OTP to receive a refund.
Report suspicious payment
or refund requests immediately.
π¦5. Orders, Tracking & Cancellation
Understand order confirmation, delivery status and changes.
21. How do I know whether my order was placed?
Check the available order
confirmation or order details.
Where supported, a reference
may also be communicated
through the website or
an order-related message.
Contact support if the
order status is unclear.
22. How can I track my order?
Where tracking is available,
check your account, order
details or relevant order
communications. Updates
depend on the seller
and logistics provider.
23. Can I cancel my order?
Cancellation depends on
the order status, applicable
product conditions and law.
Use an available cancellation
facility or contact support
as soon as possible.
24. Can I change my delivery address after ordering?
Contact support promptly.
Address modifications may
depend on processing status,
shipment progress and
logistics serviceability.
Changes cannot always
be accommodated.
25. Why are my products arriving separately?
Products may be fulfilled
by different sellers or
dispatch locations.
Consequently, a single
order may arrive in
multiple packages
or on different dates.
β©οΈ6. Returns, Replacements & Refunds
Guidance for damaged, incorrect or eligible return products.
26. Can I return a product purchased on Quick24?
Return eligibility depends
on the product, disclosed
return conditions and
applicable law. Not all
products qualify for
voluntary change-of-mind
returns.
27. What should I do if I receive a damaged product?
Contact support promptly
with your order details
and a description of
the issue. Reasonably
available photographs
may help the review.
Statutory consumer rights
remain unaffected.
28. What if I receive the wrong product?
Report the discrepancy
to Quick24 support.
The issue will be reviewed
and an appropriate remedy
considered under the
applicable policy and law.
29. How will I receive an eligible refund?
Prepaid refunds are ordinarily
initiated through the original
payment channel where supported.
Alternative secure arrangements
may be used where appropriate.
Refund processing remains
subject to applicable requirements.
30. Can opened cosmetics or fragrances be returned?
Voluntary returns may be
restricted for certain
opened or used hygiene,
cosmetic or fragrance
products where lawfully
disclosed. This does not
remove statutory remedies
for defective, damaged,
misdescribed or otherwise
non-conforming products.
Read the
Return & Refund Policy
.
π¬7. Products, Sellers & Offers
Information about product listings, sellers and promotions.
31. Are all products sold directly by Quick24?
Quick24 may facilitate
products offered or
fulfilled by participating
sellers. Seller and
fulfilment arrangements
may differ between products.
32. Why do product prices sometimes change?
Prices may change because
of seller updates,
promotions, availability
or other relevant factors.
Review the final price
and disclosed charges
before confirming
your order.
33. What if a product is out of stock?
An unavailable product
may not be eligible
for immediate ordering.
Availability may change
depending on seller
inventory and fulfilment.
34. How do discount offers work?
Discounts may be subject
to eligibility, minimum
order value, validity,
product exclusions and
other disclosed terms.
Review the offer
conditions before
purchasing.
35. Can I buy attars, perfumes and personal care products?
You can browse the available
fragrances, attars, perfumes,
personal care and other
listed categories on Quick24.
Product availability depends
on the current catalogue,
seller inventory and
delivery serviceability.
π‘οΈ8. Customer Support, Privacy & Security
Find assistance and learn how to protect your information.
36. How can I contact Quick24 Customer Care?
You can contact Quick24
Customer Care by phone
at 8335 000 888
or email
help@quick24.in.
Include your order number
for order-related assistance.
37. How do I register a complaint?
Visit the
Complaint & Customer Support
page or contact customer care.
Provide the relevant order
details and a clear
description of your concern.
38. How can I protect my Quick24 account?
Keep verification codes
and login credentials
confidential. Use the
official Quick24 website
and avoid suspicious
links or unsolicited
payment requests.
39. How does Quick24 handle personal information?
Information handling
is described in the
applicable
Privacy Policy
.
Please review that
policy for details
about data processing,
sharing, retention
and available rights.
40. What should I do if someone impersonates Quick24?
Do not share OTPs,
UPI PINs, passwords
or confidential
payment information.
Avoid transferring
money to unverified
accounts. Report
suspicious communications
to Quick24 support.
Important Information
Product availability, prices, seller participation, delivery eligibility, payment options, promotions, return conditions and order processing may vary by transaction. The information above is general guidance and should be read together with the applicable product details and Quick24 policies. Mandatory consumer rights remain unaffected.
Still Have Questions?
Our customer support team can help with shopping, account access, delivery, payments, returns, refunds and complaints. Please keep your order details available when requesting assistance.
Quick24 is operated by Umekart Internet Pvt. Ltd.
Website: https://quick24.in
For detailed information, please review our Terms & Conditions , Shipping Policy , Return & Refund Policy and Privacy Policy .
Website: https://quick24.in
For detailed information, please review our Terms & Conditions , Shipping Policy , Return & Refund Policy and Privacy Policy .